CIENTA USA
99 Milbar Blvd
E. Farmingdale, NY 11735
tel. 1-631-390-9081
Online Hours of Operations
Monday- Friday 9 am to 5 pm
All times Eastern Standard time
Returns & Exchanges
Online purchases please call 1-631-390-9081 or email info@cientausa.com to obtain and Return Shipping Label. We will gladly accept returns of unworn, resalable merchandise for REFUND when received by us within 60 days of your receipt of the shipment.
Any returns with No Return authorization number will be refused / or will be subject to a 15% restocking fee.
Return shipping costs are free.
Shoes must be returned in the original box and must accompany a copy of the original sales receipt.
Shipping & Handling
We ship most packages via FedEx. Please allow approximately 1-2 business days for your order to process. Your merchandise will arrive to you in 3-10 business days, depending on location.
All orders over $200 require a signature on delivery as well as other orders at the FedEx driver's discretion if the driver feels a delivery location is unsafe.
Merchandise ordered after 5:00 pm Eastern time Monday-Thursday will ship the following business day. Orders placed Friday-Sunday will ship Monday-Tuesday.
Saturday deliveries are available please contact our sales team for more information.
You may contact us toll free at 1-631-390-9081.
We DO NOT Ship to P.O. Boxes and Military APO/FPO Address
Free Shipping:
We Ship all orders free to any USA destination.
Sales Tax
We only collect Sales tax for orders that are shipped within New York State.
All accessories are taxable, the NY State Tax rate for sales up to $110 is 4.38%, for all sales over $110.01 the Tax rate is 8.88%.
ORDER or CREDIT CARD ISSUES
We can only hold product for 24 hours.
If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we cannot hold that product for you.
Customer Service
For product or shopping assistance at anytime send us an email, or call 1-631-390-9081 Monday thru Friday from 9 am to 5 pm Eastern.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential.
Shopping Online
To add an item to your cart, simply click the add to cart button next to it. (Items you put in your cart will not be bought by you until you have completed the checkout process.)
To remove an item from your cart, simply click the remove link next to the item you wish to discard.
To view what is in your cart at any time, click the "shopping cart" link in the page header.
To purchase what you've selected, click on your shopping cart and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for future purchases.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)
99 Milbar Blvd
E. Farmingdale, NY 11735
tel. 1-631-390-9081
Online Hours of Operations
Monday- Friday 9 am to 5 pm
All times Eastern Standard time
Returns & Exchanges
Online purchases please call 1-631-390-9081 or email info@cientausa.com to obtain and Return Shipping Label. We will gladly accept returns of unworn, resalable merchandise for REFUND when received by us within 60 days of your receipt of the shipment.
Any returns with No Return authorization number will be refused / or will be subject to a 15% restocking fee.
Return shipping costs are free.
Shoes must be returned in the original box and must accompany a copy of the original sales receipt.
Shipping & Handling
We ship most packages via FedEx. Please allow approximately 1-2 business days for your order to process. Your merchandise will arrive to you in 3-10 business days, depending on location.
All orders over $200 require a signature on delivery as well as other orders at the FedEx driver's discretion if the driver feels a delivery location is unsafe.
Merchandise ordered after 5:00 pm Eastern time Monday-Thursday will ship the following business day. Orders placed Friday-Sunday will ship Monday-Tuesday.
Saturday deliveries are available please contact our sales team for more information.
You may contact us toll free at 1-631-390-9081.
We DO NOT Ship to P.O. Boxes and Military APO/FPO Address
Free Shipping:
We Ship all orders free to any USA destination.
Sales Tax
We only collect Sales tax for orders that are shipped within New York State.
All accessories are taxable, the NY State Tax rate for sales up to $110 is 4.38%, for all sales over $110.01 the Tax rate is 8.88%.
ORDER or CREDIT CARD ISSUES
We can only hold product for 24 hours.
If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we cannot hold that product for you.
Customer Service
For product or shopping assistance at anytime send us an email, or call 1-631-390-9081 Monday thru Friday from 9 am to 5 pm Eastern.
Our Privacy Statement
We neither sell nor share your information with outside companies or third parties.
When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.
We encourage you to sign-up for our e-mailing list. But, of course, you have the freedom to add or remove your name from our list at any time.
Online Security
Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential.
Shopping Online
To add an item to your cart, simply click the add to cart button next to it. (Items you put in your cart will not be bought by you until you have completed the checkout process.)
To remove an item from your cart, simply click the remove link next to the item you wish to discard.
To view what is in your cart at any time, click the "shopping cart" link in the page header.
To purchase what you've selected, click on your shopping cart and click "checkout". Follow the three simple steps to purchase your items.
Once we have confirmed your order, an account for you is automatically established for future purchases.
To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)